Return & Refund Policy

Return & Refund Policy

Business Information

  • Brand: Inoreva
  • Corporate Entity: Longshan Xianghe Agricultural Development Co., Ltd
  • Registered Address: No. 35‑1, Group 7, Zhongnan Community, Shilao Street, Longshan County, Xiangxi Tujia and Miao Autonomous Prefecture, Hunan Province
  • Legal Representative: Yao Zhiqiang
  • Customer Support Email: service@inoreva.com
  • Customer Support Phone: +86 15794911033
  • Support Hours (PDT): 9:00 AM – 6:00 PM
  • Support Response: We aim to respond to all customer inquiries within 1‑2 business days.

Last Updated: 09/07/2026

This official Return & Refund Policy governs every product purchase completed on inoreva.com, operated by Longshan Xianghe Agricultural Development Co., Ltd.

1. Valid Return Window

Qualified pet‑related products are eligible to be sent back for return within 30 calendar days, starting from the exact date when your parcel gets successfully delivered.

2. Product Return Eligibility Rules

To qualify for our standard return service, your returned merchandise must remain unused, free of scratches, stains or damage, and returned in its original, intact product packaging.
Custom‑tailored, personalized pet goods, and all clearance‑sale discounted products are final‑sale items and cannot be returned.

3. Steps to Submit Your Official Return Request

Before sending any product back to us, you must submit a formal return application by emailing our team via service@inoreva.com.

Please provide the information listed below inside your request email:

  • Your complete order number
  • Full product name or SKU code
  • A clear reason for your product return
  • High‑resolution photos or videos of the product, if requested by our support staff.

Our customer‑service team will respond to you with formal return approval and comprehensive return‑shipping instructions.

4. Approved Return‑Shipping Warehouse Address

Please do not mail returned merchandise directly to our official registered business‑address listed on this page.
Once your return application is approved, our support representatives will provide you with the dedicated, correct warehouse mailing‑address for your returned goods.

5. Return‑Shipping Cost Responsibilities

  • Returns initiated for personal preference reasons: The customer shall bear all associated return‑shipping expenses.
  • Damaged, factory‑defective, incorrectly‑shipped, or significantly mis‑described pet products: Inoreva™ will fully cover all return‑shipping fees, and provide you with a full refund, cost‑free product replacement, or another mutually‑satisfactory resolution.

6. Approved Refund Processing Timeline

Once our warehouse team receives, inspects, and accepts your returned product, approved refunds will be processed and sent to your initial payment method within 5‑10 business days.
The actual arrival time for your refund funds may differ, which is determined by the processing schedule of your issuing financial institution.

For all return‑related assistance, please send an email: service@inoreva.com