Frequently Asked Questions

Orders & Payment

How long will my pet‑goods order take to begin processing?

Your submitted order will be processed within 1‑3 business days after we confirm your completed payment, excluding weekends and official United States national holidays.

Is it possible to edit or cancel my placed‑order after checkout?

All change or cancellation requests must be emailed to service@inoreva.com at your earliest convenience, before your pet‑products are dispatched from our fulfillment warehouse. Once your shipment has left our facility, we cannot cancel your placed‑order.

What payment methods are accepted on Inoreva™?

Our checkout system supports all mainstream debit‑cards, credit‑cards, and other secure online‑payment services. Every payment transaction runs on end‑to‑end encrypted third‑party payment gateways to protect your financial‑information safety.

Shipping & Delivery

When should I expect my pet‑related package to arrive?

Standard delivery time for addresses inside the contiguous United States ranges from 7‑12 business days after shipment. Alaska, Hawaii, and other US territories will require extra transit‑time.

Can I receive free‑shipping service for my pet‑supply purchase?

Free‑of‑charge standard shipping applies for all orders over $69 shipped to the contiguous United States. Shipping‑costs for orders under this spending threshold are calculated during your checkout‑process.

Where will my pet‑products ship out from?

Your pet‑goods may be fulfilled and shipped by our own warehouse or trusted partner‑facilities, based on live inventory availability and your final delivery‑destination.

Where do I locate my shipment‑tracking number?

Right after your package ships, a shipping‑confirmation email containing your unique tracking‑code and usage instructions will be delivered to your registered email‑address.

What actions should I take when my pet‑parcel is delayed or lost?

Send an email with your valid‑order number to our customer‑support mailbox service@inoreva.com. Our staff will work with you actively to find an appropriate resolution for your shipment‑related issue. We do not reject your claim automatically just because the carrier marks your package “Delivered”.

Returns, Exchanges & Refunds

What rules apply for returning my purchased pet‑goods?

Qualified, unused items can be returned to us within 30 calendar days from your delivery‑date. Returned products have to remain in original condition and original packaging. Personalized custom‑made and clearance‑sale pet‑products cannot be returned.

Who will pay for my return‑shipping costs?

‑ Preference‑based customer‑initiated returns: The customer covers all return‑shipping fees.
‑ Products received damaged, defective, wrong‑item, or significantly different from product descriptions: Inoreva™ will cover your return‑shipping‑expenses, and provide a replacement‑item or a full refund.

Where do I send my returned pet‑product?

Never send your returned‑goods to our official registered‑business‑address. Once we approve your return‑request, our customer‑support team will send you the dedicated warehouse‑address to receive your returned‑package.

How long should I wait for my refund funds to arrive?

Approved refunds are sent back to your original payment‑account within 5‑10 business‑days, right after our warehouse inspects and accepts your returned merchandise. Your bank’s internal processing schedule will determine the exact arrival‑date of your refund.

Product & General Support

Are Inoreva™ pet‑products manufactured with non‑toxic, pet‑safe raw‑materials?

All our daily‑use pet‑supplies are carefully crafted with pet‑friendly, non‑harmful materials, created for safe, long‑term daily use for household cats and dogs.

How do I get in touch with your customer‑service team?

You can send support‑requests via email at service@inoreva.com. Our working hours are Monday‑Friday, 9:00 AM — 5:00 PM (US Eastern Time). Always attach your valid‑order‑number for faster support on existing‑order‑related problems.