Shipping Policy

Shipping Policy

Business Information

  • Brand: Inoreva
  • Corporate Entity: Longshan Xianghe Agricultural Development Co., Ltd
  • Registered Address: No. 35‑1, Group 7, Zhongnan Community, Shilao Street, Longshan County, Xiangxi Tujia and Miao Autonomous Prefecture, Hunan Province
  • Legal Representative: Yao Zhiqiang
  • Customer Support Email: service@inoreva.com
  • Customer Support Phone: +86 15794911033
  • Support Hours (PDT): 9:00 AM – 6:00 PM
  • Support Response: We aim to respond to all customer inquiries within 1‑2 business days.

Last Updated: 09/07/2026

Thank you for shopping at Inoreva™. This website is owned and operated by Longshan Xianghe Agricultural Development Co., Ltd.

1. Order Processing & Fulfillment Time

All orders will be processed within 1‑3 business days once your payment has been confirmed. Processing time excludes weekends and official United States public holidays. No shipments will be dispatched during these off‑days.

2. Estimated Delivery Time

Standard delivery for addresses located within the contiguous United States takes 7‑12 business days after your package leaves our fulfillment facility.
Shipments sent to Alaska, Hawaii, and other US‑administered territories may require additional transit time beyond our standard delivery window.

3. Shipping Fees & Free‑Shipping Threshold

Free‑of‑charge standard shipping is offered on all qualifying orders with a subtotal over $69, delivered to the contiguous United States.
For orders that do not meet the free‑shipping requirement, final shipping charges will be calculated and clearly displayed on your checkout page according to your delivery location and your selected shipping service.

4. Fulfillment Source

To deliver your pet‑related products efficiently, your order may be fulfilled and shipped from our in‑house warehouse or trusted partner distribution facilities, subject to real‑time product inventory and your final shipping destination.

5. Order Shipment Tracking

Once your goods have been dispatched, an official shipping‑confirmation email, which contains your unique tracking number and step‑by‑step tracking guidance, will be delivered to your registered email inbox.

6. Delayed Shipments & Lost‑Parcel Solutions

If your shipment tracking status has not refreshed over an extended period, or you suspect that your package has been lost during transit, send an email to our customer‑support team at service@inoreva.com and attach your valid order number. Our team will work closely alongside you to resolve your issue.
We will not automatically reject your customer support claim solely when the carrier’s tracking record shows a “Delivered” status.

Should you have any pre‑purchase shipping‑related inquiries, please reach us at: service@inoreva.com