Privacy policy

Privacy Policy

Business Information

  • Brand: Inoreva
  • Corporate Entity: Longshan Xianghe Agricultural Development Co., Ltd
  • Registered Address: No. 35‑1, Group 7, Zhongnan Community, Shilao Street, Longshan County, Xiangxi Tujia and Miao Autonomous Prefecture, Hunan Province
  • Legal Representative: Yao Zhiqiang
  • Customer Support Email: service@inoreva.com
  • Customer Support Phone: +86 15794911033
  • Support Hours (PDT): 9:00 AM – 6:00 PM
  • Support Response: We aim to respond to all customer inquiries within 1‑2 business days.

Effective Date: 09/07/2026

Inoreva™, managed and run by Longshan Xianghe Agricultural Development Co., Ltd, deeply respects your online privacy and your authority to make independent decisions regarding your stored personal‑data.

Information We Collect

We collect personal information you voluntarily provide when placing orders, subscribing to newsletters or contacting customer support, including your full name, shipping address, email address, phone number and order‑related details. We also gather non‑identifiable website usage data through cookies and similar tracking tools to optimize site functions and shopping experience.

How We Use Your Information

  • Process, fulfill and deliver your pet‑supply orders
  • Send order confirmation and shipping update notifications
  • Reply to your customer‑service inquiries
  • Deliver optional marketing emails if you have subscribed
  • Analyze website performance to improve our products and user experience

Information Sharing

We do not sell your personal information to third‑party merchants for marketing purposes. We may share necessary data only with trusted service providers such as payment processors and logistics carriers required to complete your transaction, and all transfers comply with applicable data‑protection rules.

Your privacy choices

Opt‑Out of Targeted Advertising and Data‑Sharing Activities

You hold the legal right to opt‑out from the “sale” or “sharing” of your personal‑data for targeted‑advertising purposes. If you wish to submit your opt‑out application, please send an email to our privacy‑management team at service@inoreva.com and include your registered email‑address.

Cookie Preference Management

You are able to modify, restrict, or turn off browser‑based cookies via your web‑browser’s built‑in settings menu. Be aware that disabling some functional cookies may limit certain interactive features on our pet‑supply website.

Request to View, Modify, or Erase Your Personal‑Data

When you want to review, correct, or permanently delete the personal‑information records we hold for you, submit your formal application through email: service@inoreva.com.

Get Support for Privacy‑Related Concerns

Should you have any questions or concerns related to your privacy rights and data‑control options, our friendly customer‑support team is ready to offer guidance via email.